Getting Help

Have something in mind? Don’t worry, we’re ready to help you.

EXPLORE

How To Video

 

JuruMerchant User Guide

Frequently Asked Questions

 

What is JuruPay?

A:

JuruPay is a fun platform that gathers highlights of the “Must Have” Food & Beverages, Entertainment & Hospitality of the Malaysian. By combining lifestyle with digital technologies, JuruPay supports payment via mobile, allowing your payment experience easier, faster and hassle-free. Related transaction activity includes but not limited to Scan & Pay, Peer2Peer Transfer, Split Bills, Angpau Grab, Reload, Go-Green Transaction Record, etc. You will always be rewarded by simply watching video advertisement in JuruPay app, collect Jurupoints, enjoy attractive weekly deals, and redeem your favourite items via in-App Redemption. 

      How do I join?

      A:

      Here are the basic requirements that you must adhere before you apply for an account:

      • You must be of legal consenting age or represented by an adult (if applicable).
      • You must be supported by your own mobile phone account with a Telco company.
      • You must have your own supported mobile smartphones or devices.
      • You must have your own registered banking account with a banking institution.
      • You must understand and accept the terms and conditions presented in the application.
      • You may require a personal computer with Internet connection to use other services.

        Where to Download?

        A:

        JuruPay app is currently available on Malaysia Google Play store and App store.

          If can't seem to find or download JuruPay?

          A:

          Please contact our support at [email protected]

            What is the expected file size?

            A:

            The JuruPay application is expected to be less than 40mb in size.

                Who can Sign Up?

                A:

                Must be a Malaysian citizen. If you are a foreigner and is interested to sign up, you may satisfy the regulatory and company policies in order to be approved for an account. Below are some general guidelines for those who wish to get most of the required information and requirements ready, before proceeding to submit an account opening application to the company.

                • A citizen of the country with NRIC or Passport Documentations issued by the government as proof (where applicable for more stringent approval processes).
                • Above the legal age of the person in the respective country of operating the account.
                • Must have their own dedicated mobile phone number.
                • Must have their own mobile phone data plan.
                • Must be able to open and manage their own local banking account with a local financial institution.
                • For others, terms and conditions are applied.

                The interested person is encouraged to contact our Customer Service support team for more update information, wherever applicable.

                  Can I sign up for more than one(1) account?

                  A:

                  Must be a Malaysian citizen. If you are a foreigner and is interested to sign up, you may satisfy the regulatory and company policies in order to be approved for an account.

                  Below are some general guidelines for those who wish to get most of the required information and requirements ready, before proceeding to submit an account opening application to the company.

                  Those interested are encouraged to contact our customer service support team for more updated information.

                  • A citizen of the country with NRIC or Passport Documentations issued by the government as proof (where applicable for more stringent approval processes).
                  • Above the legal age of the person in the respective country of operating the account.
                  • Must have their own dedicated mobile phone number.
                  • Must have their own mobile phone data plan.
                  • Must be able to open and manage their own local banking account with a local financial institution.
                  • For others, terms and conditions are applied.
                  • The interested person is encouraged to contact our Customer Service support team for more update information where applicable.

                    Can I Merge or Split Account?

                    A:

                    The company’s policy does not support splitting or merging of any existing accounts. All unwanted accounts must be submitted for closing and the applicant must proceed to submit for account opening once the pervious account are closed or managed accordingly to all terms and conditions agreed between the company and account holder

                        Where can I use JuruPay?

                        A:

                        JuruPay can be used as an equivalent of money where participated merchants accept payments for their goods and services.

                        JuruPay can also be used to transfer money between individual who are registered account holders of JuruPay who have shared their profiles with each other.

                            Is there any Transfer Validity?

                            A:

                            Yes, JuruPay account that transits between different accounts has a validity period of 24 hours from the moment of submission to the system. Any JuruPay account undergoes any transaction process that has gone beyond 24 hours will be terminated and all transferred amount will return to the originating JuruPay account balances. The JuruPay balance will be eligible as the total collective pool of e-money for other subsequent payment within the mobile app and eco-system.

                                What is the Minimum and Maximum Amount for JuruPay?

                                A:

                                The minimum amount of money that can be added into your JuruPay wallet is RM20. The maximum amount is RM200.

                                A minimum of RM1 must keep in the wallet balance for active account, at all time.

                                  What is the Minimum and Maximum Amount for JuruPoints?

                                  A:

                                  For every transaction type, send points and redemption, there are system configured pre-set minimum and maximum amounts of JuruPoints allowed. The minimum JuruPoints is Juru 1; the maximum amount per day is Juru 1,000 for turnover limits.

                                  This serves as general operating guidelines of the company and may be subjected to variations according to accumulative total limits when considering the weekly and monthly limits of transactions.

                                      Where do I view my Transfer History?

                                      A:

                                      The historical records of all transactions carried out by the account holder with JuruPay are displayed within the mobile application via the transaction functions (“Activities”).

                                          Is PIN and Password required?

                                          A:

                                          Yes, the transfer PIN and account password is a mandatory requirement by the company for the account holder. The company policy is firm that the account and account holder cannot perform any form of transactions within the mobile application within any of the company’s supported channels without a transfer pin and account password.

                                              Why do I need PIN/Password?

                                              A:

                                              The transfer PIN is mandatory for any refund functions and transfer related functions used to make your account more secure. The password is mandatory for any account opening process and is a key data input to login into the account profile from the mobile app or support online restricted channels of the company. Thus, you should keep your transfer PIN secure and change it on a regular basis. Your password is used every time you sign into your JuruPay account.

                                                  How do I contact JuruPay for help?

                                                  A:

                                                  Our customer support can be reach through:

                                                  Support hunting line: (+6)03 7725 6632

                                                      What should I do, if I lost my handphone?

                                                      A:

                                                      Without the 6 digit transfer pin number, no one people will be able to switch on the JuruPay e-wallet. For your account safety, we encourage that you are following the step below.

                                                      1.     To request a new Sim card from the telco operator and deactivate the lost sim card. You can sign in JuruPay in another phone, so JuruPay account will be auto logout from another phone.

                                                      2.     Change your password and transfer pin immediately.

                                                      1. Contact us via Support hunting line: (+6)03 7725 6632

                                                      Once we receive confirmation from you, we will suspend access to the JuruPay account from your phone. This will prevent any transaction are unauthorized.

                                                          Get In Touch

                                                          Unit 901A, Level 9, Tower A, Uptown 5, No. 5 Jalan SS21/39, Damansara Uptown, 47400 Petaling Jaya, Malaysia.    Tel: (+6)03 7725 6632

                                                          5 + 8 =